Human communication

HR Manager Syria Damascus-A02 – Syrian Arab Republic


During the 2022-2025 strategic period, the NRC will continue to consolidate and expand its access in Syria to support the protection and resilience of populations affected by displacement through inspiring advocacy and effective response, anchored on a evidence-based decision-making, partnership with national stakeholders and the community. driven processes. NRC will rely on a highly competent and committed workforce that adheres to NRC’s core values, safeguarding policies and code of conduct, as well as an organizational structure tailored to achieve strategic objectives. The Human Resources Manager will play a leading role in ensuring that this vision is implemented in their areas of expertise.

Role and responsibilities

The primary objective of the HR Manager is to oversee, manage, develop and strengthen the HR functions to deliver strong, efficient and effective HR compliance and support services, with a focus on strategy development, staff care and employee relations, operations, staff development. , training and capacity building and ensure HR system is up to NRC standard (in NRC Syria and its areas of operation. The post holder will ensure that NRC Syria is well positioned to meet current and future needs and be able to demonstrate strong commitment and leadership in all areas of intervention.

Generic responsibilities

  • Implement NRC HR systems and procedures
  • Ensure that the country setup adheres to employment standards, HR policy and other NRC policies
  • Ensure compliance with local labor law
  • Training, support, control and development of HR teams in all offices
  • Support and training of all staff with HR/people management responsibilities
  • HR team management
  • Provide regular HR analysis and reports that can be used to further improve service delivery.
  • Ensure proper quality control and auditing of the country HR function in all offices and secure and standardized filing of personnel documents in all offices
  • Promote the rights of IDPs/returnees in accordance with the advocacy strategy
  • Proactively provide technical support to Area Managers, HR Team Leaders and HR Managers in managing an effective HR function in Area Offices.
  • Oversee and be accountable for the integration of the NRC’s Safe and Inclusive Programming (SIP) Minimum Standards into Syrian operations, in accordance with NRC-specific guidelines, policies and guidance notes and report any violations/concerns, confidentially, through the NRC reporting channels.
  • Promote and ensure a safe working environment for reporting issues/violations, and ensure that all reported cases are handled in a confidential, sensitive and prompt manner.

Specific responsibilities

  • Contribute to the national organization’s strategy and action plan by providing inputs and initiatives and monitoring completion and deployment.
  • Track and oversee annual strategic plans and initiatives in direct coordination with respective focal points inside and outside the HR team.
  • Oversee the implementation of all HR related policies, procedures, strategies and initiatives in coordination with the HR team to ensure success, consistency and compliance.
  • Perform audits and compliance checks on all HR related matters in all relevant offices and follow up on corrective actions as needed.
  • Lead annual NRC salary and benefits reviews with reference to the local market to ensure NRC compensation remains competitive and in line with NRC standards and guidelines.
  • Follow up and actively participate as needed in investigations and allegations of breaches of the Code of Conduct, policies and procedures, sexual harassment; and ensure timely and fair administration of disciplinary action, where appropriate.
  • Act as an impartial mediator in disciplinary proceedings and ensure that they are administered in a fair and equitable manner and comply with all legal and labor regulations and requirements.
  • Support the Country Management Group by providing advice, guidance and decision-making on related key issues using a proactive approach supported by qualitative and quantitative data and analysis.
  • Lead employee engagement, gender equality and staff care strategy and supporting initiatives.
  • Manage layoffs or reductions in effect in partnership with senior management and regional HR to ensure compliance, due diligence, communications and staff care.
  • Determine workforce needs, identify human resource and skills gaps, and design a development and workforce plan to facilitate the nationalization of roles and retention of staff.
  • Supervise and mentor subordinate staff, including communicating clear expectations, setting performance goals, providing regular and timely performance feedback, and conducting documented semi-annual performance reviews.
  • Provide constructive feedback and guidance on career paths and professional development for all staff and establish a culture of continuous learning opportunities.
  • Maintain a healthy and stimulating office environment that encourages open, honest and productive communication; and provide recommendations and support to the Country Management Group on related HR issues.
  • Maintain and leverage open communications and partnerships on shared projects and goals at country, regional and global HR levels.
  • Instill a general culture of learning consistent with NRC’s values ​​and leadership/management framework.
  • Oversee HR related administrative tasks and ensure compliance with legal and government reporting requirements and provide support and guidance to the team.
  • Work proactively to support Area Managers, HR Team Leaders and HR Managers in managing an effective HR function in Area Offices.
  • Staff Care: Ensure that a best practice staff care program for all staff is regularly reviewed, ensuring that adequate staff care systems are in place and implemented across the country .
  • Strengthen recruitment processes by ensuring compliance with minimum standards
  • Reinforce training and initiations / on boarding and off boarding.
  • Improve the quality of performance management conducted by line managers across the Syria country office (by embedding a performance culture)
  • Process personnel records in accordance with guidelines and policies

Critical Interfaces

By interfaces, NRC means processes and projects that are interconnected with other departments/units or people. The relevant interfaces for this position are:

  • Support Managers/Heads of Units and Area Offices HR Staff (Admin lead, HSS, Finance, Logistics, ICT, Risk & Compliance, AMs and Project Managers)
  • Line managers of all NRC departments
  • Regional office: regional HR manager, advisors, head office HR staff (Comp & Ben, staff care, insurance, organizational structure.)
  • External stakeholders: NRC legal counsel or lawyer, insurance providers, service providers related to human resources and personnel care
  • Country Management Group
  • Staff Representatives & Staff Assistance Committees (Duty of Care & Wellbeing Committee / groups)

Scale and scope of the post

  • Staff: Direct Reports: 1 HR Coordinator, Reporting Line: Senior HR staff in each regional office
  • Stakeholders: Build relationships with other INGOs, UN agencies and relevant authorities on HR issues, state tax/revenue commissions, social insurance, HR working groups/forums, the Birches group, personnel care service providers (life insurance, medical insurance….. )
  • Budgets: N/A
  • Information: T reports, human resources classification tree in O365, Agresso, Webcruiter, Kaya, NRC Intranet, NRC Workplace.
  • Legal or compliance: Ensure that NRC Syria is in compliance with local labor laws and NRC global standards: terms of employment, code of conduct, HSS policies and all NRC standard operating procedures.


1. Professional skills

These are skills, knowledge and experience that are important for effective performance.

Generic professional skills:

  • Minimum 5 years of experience as a senior HR manager in a humanitarian/recovery context.
  • Experience working in complex contexts.
  • Documented results related to job responsibilities
  • Knowledge of own leadership skills/profile
  • Fluency in English, both written and spoken
  • Proficiency in Microsoft Office applications, mainly Excel, Word and PowerPoint; experience with Visio is a plus
  • Knowledge of the functioning of NGOs and the dynamics of the humanitarian sector is a plus

Specific background/skills, knowledge and experience:

  • Knowledge of the context of the Middle East region is a plus
  • Experience in building an HR structure
  • Desirable knowledge of the local Arabic language
  • Experience in a large, dynamic country program
  • Strong sense of initiative.
  • Strong interpersonal skills, team spirit coupled with capacity building skills and experience

2. Behavioral Competencies

  • Initiate action and change
  • Performance and development management
  • Empower and build trust
  • Strategic thinking
  • Influence
  • Management of insecure environments

Performance Management

The employee will be accountable for responsibilities and competencies in accordance with NRC’s Performance Management Manual. The following documents will be used for performance reviews:

  • The job description
  • The work and development plan
  • The NRC Competency Framework
  • The end-of-term performance appraisal model
  • The NRC Competency Framework

What we can offer:

  • Duration of contract: 12 months renewable (subject to funding, need and performance)
  • Open to international applicants
  • The position is in grade 9 according to the NRC grade structure
  • Salary/benefits: As per NRC salary scale and terms and conditions
  • Duty Station: Syria, Damascus
  • Travel: possible, up to 25% (Operations areas in Syria)

How to register

Please apply via this link:

Apply here