Human language

Koïos Intelligence and applied to further digitize sales and service workflows

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The collaboration will create digital interactions through artificial intelligence and natural language processing

MISSISSAUGA, Ont., April 20, 2022 (GLOBE NEWSWIRE) — Applied Systems today announced a new collaboration with Koïos Intelligence to optimize and simplify insurance sales and service processes using artificial intelligence and natural language processing. The integration between Koïos Intelligence and Applied Epic and Applied Rating Services will allow brokers to provide a voice-driven virtual assistant for customer quotes, creating a faster and more digital customer experience.

“Ten years ago, most people considered the idea of ​​machines understanding human language to be science fiction,” said Mohamed Hanini, Founder, CEO and CTO, Koïos Intelligence. “The breakthrough of natural language processing, which is one of the greatest achievements of artificial intelligence (AI), has changed the way we interact with systems. However, the operationalization of AI in the assurance and its interface with legacy systems remains very challenging.We are pleased to announce our collaboration with Applied Systems, which creates a powerful synergy between Applied & Applied Epic’s ecosystem and our fully contextualized voice virtual assistant.

“Rogers Insurance is constantly striving to deliver an exceptional user experience to its customers and prospects,” said Lloyd Freiday, vice president of information technology, Rogers Insurance Ltd. “We are currently working with Koïos Intelligence on its Olivo AI technology to extend our reach and improve user engagements through a cross-platform digital solution. Koïos’ technology dramatically improves interactions with users via the chat function thanks to the program’s advanced language processing and voice recognition that is better able to answer a multitude of insurance-related questions.

Koios Intelligence is now integrated with Applied Rating Services, Canada’s comparative rating service for insurance brokers, and Applied Epic, the world’s most widely used broker management system, to bring artificial intelligence and natural language to simplify the quote, sale and insurance renewal process. Brokers can integrate the voice-enabled virtual assistant into their website or phone to enable smooth, human-like digital interactions with consumers to meet them where they are. Once data is collected through the virtual assistant, Applied Epic and Applied Rating Services work together to take the prospect through the customer journey, from quote to remarketing, creating digital experiences for prospect and broker that accelerate the sales cycle. sales and improve customer service.

“Insurance customers and brokers want digital solutions to automate the manual, time-consuming challenges they face in the sales and renewal process,” said Steve Whitelaw, vice president and general manager, Applied Systems Canada. “Access to AI via voice and phone technology in the Koïos Intelligence platform will enable brokers to enhance their role as trusted advisors and provide consumers with faster service when quoting.”

About applied systems

Applied Systems is the world’s leading provider of cloud-based software powering the insurance industry. Recognized as an insurance automation pioneer and innovation leader, Applied is the world’s largest provider of brokerage and agency management systems, serving customers in the United States, Canada, Republic of Ireland and the UK. By automating the insurance lifecycle, Applied’s people and products empower millions of people around the world to protect and protect what matters most.

About Koios Intelligence Inc.

Founded in 2017, Koïos Intelligence’s mission is to equip the insurance and finance sector with the next generation of intelligent and personalized systems that rely on artificial intelligence, statistics and operational research. Combining the knowledge of our leading experts in Insurance, Finance and Artificial Intelligence, Koïos develops new technologies that redefine the interactions between insurers, brokers and customers.

CONTACT: Lauren Malcolm Applied Systems [email protected]