Pictured, left to right: Pam Goins, NASCA Executive Director; Michelle Lange, acting director of the DTMB; Keri DeBano, Deloitte; Nina Maddux, NASCA Executive Committee
Honored for Collaboration on Michigan Bridges: Automation to Improve Worker Productivity Initiative
LEXINGTON, KY – The National Association of State Chief Administrators (NASCA) announced that the State of Michigan and Deloitte Consulting LLP received the association’s 2022 Excellence Through Collaboration Award at the NASCA Institute on Management and Leadership at Scottsdale, Ariz.
This award recognizes states and organizations that work together to implement a program, project or service that has a positive impact on its service to the state. Nominations are reviewed by experienced chief state administrators on the basis of collaboration and value added to the state.
“It is an honor to be recognized by NASCA for the innovative and collaborative work of our teams,” said DTMB Acting Director Michelle Lange. “We strive every day to develop new ways to make interactions with the state government faster and more convenient. This was a true team effort that could not have been achieved without the combined talents of the staff of the State of Michigan and Deloitte.
This year’s recipient, Deloitte, worked with the State of Michigan to implement “Michigan Bridges: Automation to Enhance Worker Productivity,” an innovative, touchless application registration process that Michigan leaders developed to cope with the increase in applications submitted by Michigan residents during the pandemic. . Replacing manual state application registration process with automatic registration has reduced workload, improved productivity, saved thousands of hours of labor and accelerated turnaround time of processing requests.
“MDHHS aims to make it easier for Michigan residents to access the public supports they need to care for their families, achieve self-sufficiency, and achieve their dreams,” said Elizabeth Hertel, Director of MDHHS. “Working with Deloitte has allowed MDHHS to improve the efficiency of the application process, which means our staff have more time to spend helping clients.”
Michigan Department of Health and Human Resources (DHHS) and Department of Technology, Management, and Budget (DTMB) officials worked with Deloitte to implement automatic check-in for all programs accessible through the MI Bridges self-service portal, including Cash Assistance (TANF), SNAP, Child Day Care, LIHEAP and any combination of programs. This unique approach was possible through a dedicated collaboration between MDHHS, DTMB and Deloitte, which included leveraging an extensive MI Bridges Integrated Eligibility System infrastructure and working with office staff through Human Centered Design to understand ways to improve their productivity.
“We couldn’t be more proud of our collaboration with the State of Michigan to create an automatic check-in solution that strengthens Michigan residents’ access to important resources and optimizes the productivity of state employees,” said said Hari Murthy, managing director of Deloitte Consulting LLP. “This system has enabled unprecedented numbers of people to quickly and seamlessly apply for services – from nutritional support to affordable housing.”
For more information on the NASCA Awards Program, please visit us at nasca.org.